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Nitin KS

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Nitin KS
13:33
Thank you for using Rackspace Live Chat Support! In order to get you verified, can I have your full name, please?
13:33

nathan fisher
Nitin KS
13:36
Could you please help me with the answer of the given security question : 
What was your childhood nickname?
13:36

44460200
Nitin KS
13:39
Thank you for the verification and how may I assist you today ?
13:39

back in May of last year my rackspace went from $10/year to $12/year, which seemed like a very reasonable increase. I just got an email that looks like it was from you that says its going up again from $12 a year to $36 a year. Is this for real?
Nitin KS
13:45
I totally understand your concern and I would like to inform you that yes there is a price increase in Rackspace email.
13:46

$36/year? effective when?
13:50

judging from your very long response time, I assume you're getting a lot of users contacting you over this?
Nitin KS
13:51
Exactly sir
Nitin KS
13:53
On march 1st it will take affect so when ever the day you are normally billing, in March you will get the new price.
13:53

I think any business that decides to triple the cost of their product or services is going to lose mst of their customers. good luck!
Nitin KS
13:56
We understand that any change in pricing impacts your business, and we do not take these adjustments lightly. The decision to update our rates was made to ensure we can continue to provide the security, reliability, and support infrastructure that your service requires.
13:57

hah, I'm not a business I'm just using it for my personal email
13:58

've been a customer fof rackspace since 2001
13:58

er no hah... excel fail. 2016
14:00

owell, guess I'll have to find someone else with a more "personal use friendly" pricing. thanks for the confirmation
Nitin KS
14:03
I am confident that the move to Microsoft 365 will provide a much more robust and productive experience for your business. 

To get started, we want to ensure we take the path that works best for you
Nitin KS
14:04
If you’d like to compare the plans yourself before deciding, you can find a detailed breakdown here: https://www.rackspace.com/applications/microsoft-365.
14:04

"for my business" you say?
Nitin KS
14:05
Yes sir
14:05

you didn't really read much of what I typed earlier did you?
Nitin KS
14:06
Yes that's why I have provided the option
Nitin KS
14:06
You are our old user
14:06

but I'm NOT a business
Nitin KS
14:10
You can get in touch with our 24x7x365 support to get assisted with this in a brief manner.
14:11

I may give them a call though it'd probably be a waste of my time. I had to wait half an hour to get this chat, I assume your phone lines have hour-long holds
14:12

anyway, thx and bye
Nitin KS
14:16
Thanks for your time. Have a nice day ahead. Take care and be safe
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