7:13 PM
Walmart bot said
I can connect you to someone to help. Before I do that, can you describe what you need in your own words?
7:13 PM
You said
I received two boxes today and had some partial damage in each one
7:14 PM
Walmart bot said
I might be able to help you with that. Select an option below or choose something else to talk to an agent.
7:14 PM
You said
It's something else
7:14 PM
Walmart bot said
Okay, I can connect you with someone. How do you want help, or do you need to go back?
7:14 PM
You said
Start chat (1 min wait)
7:14 PM
YouÕll be connected to an agent shortly. Please remain on the page while we transfer you.
7:14 PM
Good news! Our agent Hrithik has joined the conversation.
7:15 PM
H
Agent said
Hello there! Thank you for contacting Walmart.com. My name is Hrithik. Appreciate your patience waiting in line. Please allow me two minutes to review your concern stated above.
7:15 PM
You said
this is concerning order 200010676197859
7:15 PM
H
Agent said
Nathan, before we get started, I want to thank you being a valuable customer since past 10 years!
7:15 PM
You said
a 4pack of 32qt totes and a 4pk of 54qt totes, in separate boxes
7:15 PM
H
Agent said
Thank you so much for sharing order number, As I have checked the previous interaction, it seems that you are contacting regarding the damaged item received in this order , Is that correct?
7:16 PM
You said
sure. walmart has gotten very easy to use online in the last few years
7:16 PM
H
Agent said
Thank you for your kind words, it means a lot to us!
7:16 PM
You said
yes. I don't need a full refund, just what was broken. I took pictures if you have somewhere for me to upload them to see
7:17 PM
H
Agent said
You wonÕt be needing to share the picture, you have my trust Nathan. I appreciate you bringing this to our attention. I will deal with this immediately. No worries since you got me in chat I will do all my best and use all my resources to help you. IÕm very sorry for the inconvenience that this has caused.
7:17 PM
You said
the totes ship in a double walled cardboard box but NO packing material. so when the shipper tosses the box, the plastic can shatter
7:17 PM
H
Agent said
My heartfelt apologies for this inconvenience caused to you. IÕm ordering stuff online as well, and I know the importance and it is also a safety concern.
7:18 PM
You said
one of the four 32qt has a shatterd corner on the lid
7:18 PM
H
Agent said
I will definitely provide you the best resolution possible at my hand for this. IÕm going to need a minute or two as I look into this. Would you mind holding for a moment while I check this out for you?
7:18 PM
You said
the 54 didn't fare so well. both totes are cracked (one has a hole in it!) and two lids are damaged
7:18 PM
You said
sure
7:18 PM
H
Agent said
Thank you! Please stay connected. I appreciate your patience with me.
7:18 PM
You said
(i meant to say TWO totes are cracked, not "both". there are four totes in each box)
7:19 PM
You said
so 25% loss on the 32qt box, and 50% loss on the 54qt box
7:19 PM
Thank you so much for the confirmation.
7:19 PM
Thank you for being on hold , I really appreciate your time and patience.
7:22 PM
H
Agent said
Thanks for understanding. I am glad to process a refund of $58 for Sterilite 54 Qt. Gasket Box Plastic, Blue Aquarium, Set of 4, Count: 4.0 and refund of $30 for Sterilite 32 Qt Gasket Box Clear Base and Lid Blue Aquarium Set of 4, Count: 4.0, Actual Color: Blue. A total of $88 is refund initiated Please check your email for the refund notification. If you are unable to receive the email, please allow within 24 hrs. to receive it. Your refund will post back in your original mode of payment within 10 business days usually earlier than that and for sure I loved helping you out with the concern and would love if there would be anything else I can help you with?
7:24 PM
You said
thanks for the help. is it possible for you to send feedback up the chain to have them improve the packing on these? I've bought several totes in the past that have shipped and been damaged
7:25 PM
You said
I don't expect to need many more but it'd be nice to not have to deal with ordering more than I need in case not all of them get here in one piece
7:26 PM
Absolutely , I will be sharing the feedback back on priority as this is not the kind of experience we want our customers to face,I can certainly understand the importance of the order and the inconvenience faced by you.
7:26 PM
H
Agent said
I personally apologize for this hassle. As a token of apology, here I am issuing a discount code worth $10 for your next order.
7:26 PM
You said
thanks. that's all I needed today
7:26 PM
You said
ok
7:27 PM
You are most welcome! Thank you for your kindness!
7:27 PM
H
Agent said
My pleasure assisting you today! I wonÕt take much more of your time . Thank you for being one of the kindest customer that I had today. And please do not hesitate to visit the Help Center on Walmart.com website which is https://www.walmart.com/help for answers to frequently asked questions. Again, this Hrithik. I really enjoyed chatting with you today. Please keep safe, Be healthy and never forget to wear your powerful smile, Always.
7:27 PM
Send
/ip/Sterilite-32-Qt-Gasket-Box-Clear-Base-and-Lid-Blue-Aquarium-Set-of-4/55778753