I can help you with disputes. What is your question or concern?
I ordered something on April 20 and they still haven't shipped it and won't let me cancel it so I'd like to cancel the payment
To help you best, could you please tell me the reason for your dispute?
Item not received
I can help you with that. I'm pulling up your recent activity now.
Payment with Sashura
It looks like this transaction is eligible for a dispute. Have you already contacted Sashura about this?
I emailed their contact address but did not get a response
Since you've already tried contacting the seller, we can proceed. Was this purchase for a single item or service?
single item
What type of item or service was purchased? Please choose one of the following options:
	1	Product
	2	Service
	3	Booking
	4	Digital download
1
What is the name of the item or service?
Lightbloom: Premium Crystal Suncatcher
Great, I have noted that.
Are you requesting a full refund of $29.90 USD or a partial amount?
yes
To clarify, are you requesting a full refund or a partial amount?
full
I am sorry, an error occurred. Please try again.
full refund
I am sorry, an error occurred. Please try again.
what do you want me to say?
I'm sorry, I'm having trouble understanding. Are you requesting a full refund of $29.90 USD or a partial amount?
full refund
I am sorry, an error occurred. Please try again.
full refund of $29.90 USD
I think I need to talk to a real person
Before I connect you with someone, could you please tell me what you need help with today? I may be able to assist you right away.
Something else
What can I help you with?
speak to a real person
Would you like to chat with a Customer Service agent?
Estimated wait time is up to 8 minutes.
yes
An agent has joined the conversation and is reviewing your details. Thank you for your patience—they’ll be with you shortly.
hello tasha, sorry to bother you but your AI assistant was getting errors
keeps repeating "I am sorry, an error occurred. Please try again"
I took a screenshot of the order I can send you now
TA
Hello I'm Tasha, I understand your concern.
Please, allow me a few moments
I placed the order on April 20 and it has been on "We're preparing these items for shipping." ever since
TA
Thanks for your reply, how can I help with this?
I'd like to get the suncatcher, but it seems to either be a scam or they're out of stock or something.  they don't respond to my contact emails so I think after this long I should just get a refund.
would you like a copy of the order?
TA
Thanks for letting me know
Here's how to open a dispute from the web:
	1	Go to the Resolution Center and click Report a Problem.
	2	Select the payment and click Continue.
	3	Select the reason for your dispute, such as:
	◦	Unauthorized activity in your PayPal account (a payment you don't recognize or are confident you didn't authorize).
	◦	Issues with your purchase (a purchase doesn’t arrive or match the seller’s description).
	◦	Issues with the Seller (a seller is not co-operating and doesn’t respond to your messages, or you're simply unable to reach an agreement).
	◦	Billing errors or Issues with subscriptions (you've been charged more than once).
	4	Select the option that best describes your issue and click Continue.

TA
I see you've already disputed this transaction
I just got an email saying I was refunded.  I assume the above information is for next time I need to dispute something?
I don't think I created a dispute for this before.  maybe you're seeing what the bot was trying to do just a few minutes ago
TA
Good question, I didn't understand what you needed assistance with regarding a transaction that's being refunded.
I never received any other notices of having submitted a dispute in my email either
owell, I guess it decided to work itself out
TA
Do you have any questions?
I guess not, it seems to have taken care of itself now
sorry to bother you, have a good day

will end the chat now since looks like you disconnected
TA
Take care.