Customer Service Agent
Customer Service Agent

¬Do you have questions about the following issues?
2025-11-16 01:15
Awaiting Delivery
¬
-MEOF 144Mhz 2M Band Pass Filter Bandpass Filter SMA Interface Bandwidth For RFID Receiver
×1
What if I haven't received my goods?
Item not as described
Refund issues
How do I cancel my order?
To inquire about a different order, click
¬
Mehlai
Customer Service Agent
Current service language: English
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Thank you for reaching AliExpress. This is Mehlai, An awesome day for you! 
How can I provide assistance to you today?¬
hello.  I received notice my shipment was delivered.  the address is correct.  but the tracking shows it was delivered to another STATE
Thanks for bringing this to our attention. I completely understand your concerns as it related to your order. I will help you with my best on this one.
I want to inquire about items below
2025-11-07 14:19
Awaiting Delivery
¬
LoRa directional antenna,Yagi antenna,hotspot antenna,868mhz,915MHz,923mhz,8 elements, 12dbi, high gain
only antenna
×1
For us to easily check more details, I will send you an order selector.
it says it was delivered in west virginia.  I am in iowa
¬Logistics Information
Tracking number:
885932682328Copy
The latest logistics information:
Package delivered
Logistics information update time:
2025/11/19 08:57:20
After investigating the status of your package, we found that it has been delivered. The latest logistics information is as above
May I know what you concern?
How do I get my package?
I want to get a full refund
it was delivered to the WRONG ADDRESS
I can give you a picture of the tracking showing where it was delivered
For that I will also help you to open a dispute for the refund process,
 Yes please
you need to contact the shipper
Thank you so much 
Trust me on this and you can count on me to this matter.
one moment
okay no worries please take your time
I will wait for you here
¬
21:00
 Thank you for sending the screenshots. You are very kind. I really appreciate it. 
I will provide a picture of your arrival notice also one moment
Rest assure it will be taken care of.
yes sure ¬
Thank you I appreciate you! 🤞🌹
¬
see the tracking numbers are the same
I truly appreciate you for sending that image as I can use it on my documentation ¬
We understand your concern. We have initiated a refund application for you and the relevant team will process it within 48 hours.
However, you may need to upload relevant proof issued by the logistics company in the request if necessary, so we recommend that you follow the processing progress on: Order details page > Returns/refunds.
Trust me on this and you can count on me to this matter.
I wasn't expecting a refund, why can't you just call fedex and tell them they sent it to the wrong address?
Please rest assured, if you're unable to receive the package, you can still request a refund. We'll handle this matter promptly and with urgency. Thank you for your patience.	
that last reply doesn't make sense, is this a person or ai/computer talking to me?
Sorry , no worries I am a real person
then I'll ask again, why can't you just call fedex and tell them they sent it to the wrong address?
21:06
I am sorry but only you and the seller able to contact the courier about it
l understand that you need to follow up directly with the courier regarding your order. To assist you better, I recommend reaching out to your local post office, as they can provide the most accurate and up-to-date information on your parcel's delivery status. Rest assured, we are also monitoring the shipment closely and will support you if any further assistance is needed.
so I should just accept the refund and try ordering it again?
yes please
From the bottom of my heart I am very sorry for this kind of experience.
. I can assured you that your money is already protected and refund is already requested.
ok I guess that's what I will do.  will you refund my payment source or is there a credit on my ali account?
Refunds can only be sent back to the account with which you used
to make the payment.
ok 
Your patience and understanding will be highly appreciated.
Despite what happened, you remain kind understanding. I am so blessed to have had the opportunity to speak with someone with a good heart like you. ¬¬
Your kindness is greatly appreciated! Thank you for allowing me to help.
For now, Is there anything else that I may further assist while you have me on this chat?
no
There will be a small survey at the end of our conversation. 🙏  I would really appreciate to hear your feedback about my assistance. 💞  😍 ♥️🙏   Take care and Enjoy the rest of your day! 💞

May your day be filled with beautiful things. Goodbye for now ♥️🙏
Thank you very much for giving me a chance to help you today. I know you are a kind person and you deserved the best care. 	
Hope you enjoyed our conversation. Enjoy the rest of your day! You may click the "End Session" to end this trail. Again, this is Mehlai of AliExpress. Thank you!

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